 | Applying to replace your card online takes about 5 minutes. |
Key info
- You can replace your card if it is lost, stolen or damaged.
- A fee is payable for a replacement card.
- It can take up to 21 days to receive your replacement card.
| Get started | button_link | Please visit Consumer, Building and Occupational Services to replace a working with vulnerable people card |  |
About replacing a working with vulnerable people card
You do not have to replace your card as your employer or volunteer organisation can check your registration status online.
How to replace
| Online | Service Centre |
|---|---|
| Consumer, Building and Occupational Services | Find your nearest Service Centre |
What you need to replace
When you log on to My Registration you must have:
- your registration number
- last name
- date of birth
- your phone or email address to receive a code.
If you visit a service centre you must:
- show proof of identity documents
- pay a fee
- have a new photo taken (optional).
If you are under 18 a parent or legal guardian must come with you. Your parent or legal guardian must:
- prove their identity by meeting the same identity requirements as the applicant.
- provide a link between the applicant and parent or legal guardian (which can be done with a birth certificate or guardianship documentation)
- consent to the terms and conditions
Can I replace?
Your working with vulnerable people registration must be current.
Proving your identity
You do not need to prove your identity for processes that you can complete online.
If visiting a service centre you must provide 4 documents from the following lists to support your application. All the documents must be current and the combination of documents must contain your:
- Given name and family name in full
- Date of birth
- Photograph.
If you bring copies of your original certificates they must be certified by a Commissioner for Declarations or a Justice of the Peace (JP).
You must have:
- One commencement of identity document
- One primary use in community document
- Two secondary use in community documents.
- Full Australian birth certificate (not an extract or commemorative certificate) issued by Births, Deaths and Marriages
- Australian passport
- Australian visa current at the time of entry into Australia as a resident or tourist supported by current overseas passport. If you do not have evidence of your current visa, please contact the Australian Department of Home Affairs.
- Australian Government issued ImmiCard showing your visa and/or migration status.
- Australian citizenship certificate.
If you were born in Australia and do not have a commencement in the community document, please get a certificate from the Registry of Births, Deaths and Marriages in the state or territory where you were born.
- Current Australian driver licence, learner permit or provisional licence issued with a signature and photo and the same name as claimed
- Current overseas passport with a valid entry stamp or visa
- Australian Government issued ImmiCard showing your visa and/or migration status.
- Australian marriage certificate (church or celebrant-issued certificates are not accepted)
- Current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a photo
- Current Australian Shooters or firearms licence showing a signature and photo (minor or junior permits or licences not accepted)
- A current student identification card with a signature or photo (for persons under 18 years of age with no other primary identification documents).
- Medicare card
- Australian private health insurance card
- Australian security guard or crowd control photo licence
- Department of Veteran Affairs or Centrelink pensioner concession card (card or interim letter are suitable evidence - statements will not be accepted)
- Consular photo identity card issued by the Department of Foreign Affairs and Trade
- Photo identity card issued by the Australian Defence Force
- Photo identity card issued to an officer by a police force
- Photo identity card issued by the Australian Government or a state or territory government (may be a working with children or vulnerable people card or a government issued occupational licence)
- Australian secondary or tertiary student photo identity card
- Certified academic transcript from an Australian university or a registered higher education provider
- State/territory government rates assessment notice or Australian Tax Office assessment notice
- Australian utility bill showing your name and address
- Bank card, credit card, or bank statement (without recording the payment or card numbers)
- Relationship certificate issued by a state or territory Births, Deaths and Marriages
- Australian Electoral Commission enrolment
- Australian Trade Association card
- Australian aviation security identification card
- Australian maritime security identification card
- Australian firearms licence
- Certificate of identity issued by the Department of Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
- Document of identity issued by the Department of Foreign Affairs and Trade to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
- Convention travel document secondary (United Nations) issued by the Department of Foreign Affairs and Trade
- Consular photo identity card issued by the Department of Foreign Affairs and Trade
- Overseas government issued documents (for example, drivers licence)
- Credit reference check
- Trusted referees report
All proof of identity documents must show your full name. If you have changed your name and the documents show your old name, you must also show one of these documents:
- Change of name registration issued by Births, Deaths and Marriages, deed poll or overseas issuing authority
- Marriage certificate issued by Births, Deaths and Marriages (or interstate/overseas registry office equivalent). Church or celebrant issued certificates are not accepted
- Divorce papers issued by court, showing your original name
- Guardianship order
- Relationship certificate
- Adoption papers issued by court.
If you cannot get any of these documents, please contact Consumer, Building and Occupational Services for further information.
How much it costs
| Occupation | Registration Fee |
|---|---|
Employment / volunteer | $119 |
Volunteer only | $20.40 |
Change of class (upgrade from volunteer to employment) | $98.60 |
Replacement card | $42.50 |
Fees are not refundable.
Fees and charges last updated 1 July, 2022.
Payment options
| Online |   |
|---|---|
| Service Centre |     |
More Information
Please visit Consumer, Building and Occupational Services for more information about replacing a working with vulnerable people card.