Key info
- If your driver licence number has been compromised by identity theft, fraud or a cyberattack you may be able to have a new driver licence number issued.
- Applications for a new driver licence number are assessed on a case-by-case basis by Transport Services.
- Your new licence will be sent to you in the mail, your old licence number will no longer validate through the Document Verification Service (DVS).
- IDCare can provide support if you have been a victim of fraud or identity theft.
| Visit now | button_link | Please visit Transport Services for more information on applying for a new driver licence number |  |
About applying for a new driver licence number
Requests for a new driver licence number are considered on a case-by-case basis. You must email your request to Transport Services iaidu@stategrowth.tas.gov.au.
Customers who were impacted in the Latitude or Optus data breaches can apply directly at a service centre.
How to apply
| Service Centre | By email |
|---|---|
| Find your nearest Service Centre | iaidu@stategrowth.tas.gov.au |
What you need to apply
Customers not impacted by the Optus or Latitude data breach
- Email iaidu@stategrowth.tas.gov.au
- include evidence of identity theft, fraud or a cyberattack. Evidence can include:
- the data breach communication
- a ScamWatch report
- Police Report
- IDCare report
- letter from your Bank
- screenshots
- a signed Statutory Declaration (PDF, 114KB)
- include evidence of identity theft, fraud or a cyberattack. Evidence can include:
- If approval is provided, you will then need to visit a service centre with:
- a completed application form (PDF, 590KB)
- the email approval from iaidu@stategrowth.tas.gov.au
- full proof of identity documents
- payment
Latitude or Optus data breach customers
Apply in person at a service centre with:
- a completed application form (PDF, 590KB)
- full proof of identity documents
- evidence of identity theft, fraud or a cyberattack. Evidence can include:
- Latitude or Optus data breach communication
- a ScamWatch report
- Police Report
- IDCare report
- letter from your Bank
- screenshots
- a signed Statutory Declaration (PDF, 114KB)
- payment
Can I apply?
You must be able to provide evidence that your data has been breached.
Proving your identity
There are 2 ways to prove your identity:
1. Your Tasmanian driver licence
You can show your driver licence, even if it expired up to 2 years ago.
2. Provide identity documents
If you don't have a Tasmanian driver licence you must show at least:
- one category A document and 2 category B documents, or
- two category A documents and one category B document.
These documents must:
- show your current Tasmanian address
- be the originals (not photocopies, certified copies or laminated)
- be in English or provided with an English translation from an accredited translator.
- Australian birth certificate (not an extract or commemorative certificate)
- Australian citizenship papers
- Australian passport (can be expired up to 2 years)
- Overseas passport or visa (can be expired up to 2 years if accompanied by a current Australian visa)
- Australian photo driver licence (can be expired up to 2 years)
- Australian firearms licence
- Tasmanian Government personal information card (showing your full name)
- Department of Immigration and Border Protection issued travel documents or Australian Government issued ImmiCard
- Department of Immigration and Border Protection certificate of evidence of resident status.
- Medicare card
- Bank or credit card, with signature
- Student identity card with photo, issued by an Australian educational institution
- Department of Veterans' Affairs or Centrelink - pensioner concession or other current entitlement card issued by the Australian Government
- Births, Deaths and Marriages change of name/marriage certificate (not a church or celebrant document) or deed poll
- High risk work licence issued by WorkSafe Tasmania
- Government issued working with vulnerable people or children card.
If you have changed your address or name
If your name or address is incorrect on your licence or any documents you use to prove your identity, you must show evidence of:
- your address, and/or
- change of name documents.
To show evidence of change of address you must provide one of the following documents:
- Financial institution statement
- Lease or rent agreement
- Council rate notice
- Utility account (electricity, water, sewerage, telephone, gas)
- Aurora+ phone application (name and address details must match the applicant's and be visible when sighted at a service centre. Must not be a screenshot)
- Land tax valuation notice
- Australian Taxation Office assessment (current or last financial year)
- Certificate of title.
To show evidence of change of name you must provide one of the following documents:
- Adoption paper issued by court
- Divorce paper issued by court, showing your original name
- Change of name registration issued by Births, Deaths and Marriages or deed poll
- Guardianship order
- Marriage certificate issued by Births, Deaths and Marriages (not a church or celebrant issued document).
If you cannot show these identity documents, please contact Service Tasmania on 1300 135 513.
How much it costs
It costs $12.03 to get a replacement licence card if a new licence number has been issued.
Fees and charges last updated 1 July, 2023.
Payment options
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More Information
- Once the process is complete, your old licence number will no longer be searchable through the Motor Registry System and will not validate through the Document Verification Service (DVS).
- Every time a new licence card is issued, a new card number is generated, even when the licence number is not changed.
- You should destroy your old licence as soon as your new card arrives.
Please visit Transport Services for more information on applying for a new driver licence number.