Replace or update details on a seniors card

You can replace your seniors card or update your contact details at any time. It is important to keep it up-to-date so you don't miss any correspondence you may have opted to receive.

If you need to update or add an email address, you can do this online or at a service centre. If you have changed your name, you must update this at a service centre.

Online

To replace your card or update your address, phone number or email address you must:

• sign in to your online account.

Service Centre

To replace your card, or update your address, phone number, email address you must provide your:

• current seniors card, or
• proof of identity documents.

To change your name you must provide:

• your current seniors card
• a legal document (e.g. birth certificate or marriage certificate) which shows your new name.

Phone

To replace your card, or update your address or phone number you must provide your:

• full name
• new address (if applicable) or confirm current address
• phone number.

To replace or update details on a seniors card you must be the seniors card holder.

There are 2 ways to prove your identity:

1. Provide your current Tasmanian driver licence
2. Provide original identity documents

One of the documents must have your date of birth and one must prove your Tasmanian residential address.

• Australian Birth certificate (or extract)
• Australian Citizenship papers
• Passport
• Driver licence
• Firearms licence
• Medicare Card
• Credit card/debit card with your signature
• Department of Veterans Affairs Card or Centrelink Aged Pension Card
• Change of Name or Marriage Certificate (from Births, Deaths and Marriages) to prove any name change
• Recent bank statement or utility account with current residential address.

There is no cost associated with this service.

There is no payment required for this service.